The Mather Group Client Services Manager ( Chicago, IL )

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ABOUT THE MATHER GROUP, LLC

The Mather Group, LLC (TMG) is one of the fastest-growing independent, fee-only registered investment advisory firms in the country, offering comprehensive wealth management services with our client's best interests in mind.

TMG is a federally Registered Investment Adviser (RIA) with a fiduciary duty to our clients. That means we are obligated to always act in their best interest. When clients choose TMG, we work to mitigate any potential conflicts of interest regarding how their money is managed and where their money is held. Our financial professionals do not hold brokerage licenses, are not compensated by selling products, and do not earn commissions—we do not incentivize ourselves at our clients’ expense. We aim to minimize cost wherever possible and to provide complete transparency about our fees, which are outlined in our firm’s public disclosure documents.

What we are doing differently is educating investors on what the fiduciary responsibility really means, at a time when it is more important than ever.

CLIENT SERVICES MANAGER

As a Client Services Manager, you'll be responsible for:

  • Providing exceptional and timely client service and flawless execution on client and prospective client requests, inquiries, and transactions and providing solutions where appropriate.
  • Acting as point of contact for all client interactions, working with internal business partners to ensure a timely and accurate response to all client questions and concerns.
  • Managing account transition and opening process for new and existing clients.
  • Collecting and populating account-specific information, organizing executed documentation from clients, researching and resolving issues with missing/incomplete information, security/cash transfers, etc.
  • Ensuring smooth account transition process and accurate implementation of investment decisions, working closely with various departments within the firm.
  • Delivering customized service to clients seeking a personalized high-touch relationship.
  • Managing daily work volumes and transactions accurately across multiple custodians, within established deadlines, and in accordance with existing policies and procedures.
  • Researching, following up, and escalating client issues and problems through effective interaction with clients and internal business partners in a timely and professional manner.
  • Effectively collaborating with respective client-facing teams and internal business groups to deliver and execute client transactions with a common goal of providing exceptional service.
  • Adhering to and maintaining the firm’s control policies and procedures and FINRA/SEC regulations, as well as protecting client documentation against potentially fraudulent activity.
  • Protecting confidential client documentation by establishing, monitoring, and enforcing internal controls.
  • Maintaining accurate and up-to-date client records.
  • Assisting with ad-hoc projects to improve firm operational efficiency and fulfill compliance requirements.
  • Delivering effective written and verbal communication to financial advisors, internal departments, and firm leaders.
  • Performing other job-related duties as assigned by your manager and working closely with team members on designated projects.
  • Keeping up to date on custodial processes and rules and regulations under compliance.
  • Assisting with mentoring and training Client Services Team members under the direction of your manager.
  • Assisting your manager with preparation of projects and project improvements that the team is responsible for.
  • Reporting to the Senior Director of Client Services Team.

CANDIDATE REQUIREMENTS

The ideal candidate will possess the following qualifications and attributes:

  • Bachelor's degree required
  • 5+ years of professional experience in a Client Service Associate role at an RIA
  • Excellent verbal and written communication skills
  • A motivated, self-starter looking for a place to grow your career
  • Ability to work in a fast-paced entrepreneurial environment
  • Professional attitude and demeanor
  • Able to work independently with good problem solving, organization, and time management skills

TMG is an equal opportunity employer and welcomes candidates from diverse backgrounds.

 

Apply Now

The Mather Group

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